Don’t Be Left Out In The Cold

Dealing with a boiler breakdown can be inconvenient, but taking the right steps can help you address the issue promptly and safely. Here’s a step-by-step guide:

  1. Safety First:
    • Ensure the safety of yourself and others in the property. If you smell gas, open windows and doors, evacuate the building, and contact the gas emergency services immediately.
    • If there’s no gas smell but you suspect a carbon monoxide leak (symptoms include dizziness, nausea, headaches), leave the premises and call emergency services.
  2. Check for Simple Issues:
    • Confirm that the thermostat is set correctly.
    • Ensure that the power supply to the boiler hasn’t been interrupted.
    • Check if the pilot light is on (for older boilers).
  3. Reset the Boiler:
    • Some modern boilers have a reset button. Follow the manufacturer’s instructions to reset the boiler.
  4. Check the Pressure:
    • Low water pressure is a common issue. Check the boiler pressure gauge and refer to the manual to adjust it if necessary. Be cautious not to exceed the recommended pressure.
  5. Review Error Codes:
    • Modern boilers often have error code displays. Refer to the user manual to identify and understand the meaning of any error codes.
  6. Bleed Radiators:
    • If some radiators are not heating up, there may be air trapped in the system. Bleed the radiators to release trapped air.
  7. Inspect External Pipework:
    • Check for any visible leaks or damage to the external pipework connected to the boiler.
  8. Call a Professional:
    • If you are unable to identify or fix the problem, it’s time to call a qualified heating engineer, make sure they are Gas Safe Registered and they have the expertise to diagnose and repair boiler issues safely.
  9. Warranty and Insurance:
    • If your boiler is still under warranty, contact the manufacturer. Also, check your home insurance policy, as some cover boiler breakdowns.
  10. Consider Regular Servicing:
    • To prevent future breakdowns, schedule regular maintenance and servicing for your boiler. This can help identify and address potential issues before they lead to a breakdown.

Remember, attempting to fix complex boiler issues without the necessary knowledge and skills can be dangerous. Always prioritise safety and seek professional help when needed. Ace Energy are available 24/7 to help with boiler breakdowns, call us on 01225 729005.

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